1. General Provisions

1. By registering on the E-Global project, you automatically agree to these Rules. Lack of knowledge or misunderstanding of the Rules does not exempt you from responsibility for their violation.
2. The Project Administration reserves the right to make any changes to the provided services (the game world, all of our web services, as well as the rules of conduct) without prior notice to users.
3. The Administration reserves the right to evaluate users' actions and impose any sanctions in cases not covered by these Rules if it considers such measures necessary.
4. The Server Administration shall not be held liable for any damages resulting from participation in the project or for any other circumstances that may lead to undesirable situations.
5. The Administration may, but is not obligated to, restore in-game assets lost due to the User losing access to their account, lost through the User's own fault, or voluntarily transferred by the User.
6. The Server Administration has the right to modify and/or partially or completely delete data associated with accounts (forum, Personal Account, game character).
7. The Administration is not obligated to provide evidence confirming the validity of sanctions imposed for violations of these Project Rules.
8. The Administration undertakes not to interfere with gameplay except in cases where there is a real risk of damage to the Administration's resources or to other players (both in-game and informational).
9. The Project Administration reserves the right to confiscate items from a User in the event of a violation of the Project Rules.
10. Failure to comply with the Project Rules may result in full or partial account suspension (at the sole discretion of the Project Administration).
11. Lack of knowledge of the Project Rules does not exempt the User from responsibility for non-compliance.
12. The Project Rules may be amended and supplemented. Users are responsible for independently reviewing any changes and additions to the Project Rules.

2. User Responsibilities In-Game

2.1. The User undertakes not to use the services provided by the Administration for commercial purposes:

1. Users are prohibited from selling, purchasing, or exchanging in-game assets for real money or any other form of material compensation. The use of third-party websites, marketplaces, or other external services to conduct such transactions is also prohibited. The only exception applies to transactions carried out through the project's official in-game market.
2. Users are prohibited from selling, purchasing, or exchanging game accounts or characters for real money, as well as using third-party payment systems or any other form of material compensation for such transactions.
3. Users are prohibited from exchanging in-game assets, characters, or accounts between different game worlds, servers, projects, or any other gaming resources.

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2.2. By using project services its prohibited for:

1. Using third-party accounts (accounts that were not registered by the User) without the account owner's consent (the owner is responsible for enabling the .lock character protection feature when sharing account credentials; if the owner chooses not to use the .lock feature, they bear full responsibility for all actions performed by the character);
2. Transferring rights and/or obligations under this Agreement, including granting third parties the right (ability) to use the User's account without character protection (.lock);
3. Users are prohibited from stealing in-game assets, characters, or any other in-game property, as well as causing any damage to an account or character after obtaining access to another player's account.
4. Using inappropriate language and expressions, including obscene, provocative, or insulting content that offends the honor and dignity of other users, in public communication channels (chats, forums), as well as in any in-game elements (nicknames, titles, clan names, etc.).
   It is also prohibited to raise or discuss topics that may provoke conflicts or disagreements, including politics, religion, military events, or any form of ethnic, racial, or other hostility.
   Any form of deliberate provocation aimed at creating conflict, fostering a hostile atmosphere, or encouraging insults is prohibited.
5. Using third-party software or custom-developed tools designed to intercept, analyze, or otherwise collect information about the operation of E-Global servers, both outside and within the game environment, as well as software that simulates user presence in the game. Such software includes bots, auto-clickers, gaming (macro) keyboards and mice, as well as any other forms of automation (except for our implemented Cyclic Macros);
6. Being in the same party with a character using prohibited third-party software. If a violation is detected, the entire party may be subject to punishment.
7. Using cheats, modifications, hacking tools, or any means intended to gain unauthorized access to a character/account/other game elements;
8. Intentionally causing critical errors for other players through actions or deception and exploiting player inattention for personal gain (trade, crafting, messaging, etc.);
9. Creating obstacles that interfere with other players' gameplay, for example by physically blocking access to locations or NPCs (such as blocking access to a GK using a character, summon, or transformation, blocking a private store with a pet or character, and similar actions).
10. Intentionally exploiting similarities in textures, game items, or character names to deceive other players, or creating derivative or composite works based on the game and/or its elements without Administration approval, including but not limited to recording videos, creating graphic materials, and similar content;
11. Impersonating a member of the Administration and/or GM(s) (Game Masters), or acting as though representing the Administration and/or GM(s).
12. Creating a character nickname or title containing profanity, disguised profanity, incitement of ethnic hatred, nationality-based insults, disguised insults, or similar content.
    Using nicknames or titles associated with Clan Leaders or Party Leaders (for example, l2teamStorm, Ledger, and others).
    Creating similar nicknames intended to mislead players (such as names resembling Clan Leaders or other players).
    Creating or playing under nicknames associated with the Server Administration (Papanda, Rylai, Safero, and others) is prohibited.
    Creating a nickname/title containing prefixes such as Admin, GM, Support, etc. is prohibited.
13. Exploiting software or game-world errors, interfering with program code, obtaining unauthorized access to computer systems, user databases, or game-related materials (Users must immediately report such issues to the Administration);
14. Exploiting bugs (server malfunctions or game errors), including geodata-related issues (Users must immediately report such issues to the Administration);
15. Taking any actions intended to damage Administration resources or gain unauthorized capabilities (access) to Administration resources.
16. Using game texture exploits or any methods of moving a character into locations that are not accessible through normal entry in order to gain an advantage over other players or obtain unfair farming opportunities.
    "Inaccessible methods" include, but are not limited to, using wyverns to place a character in areas that cannot be reached by monsters or other players.

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2.3. When Contacting Customer Support:

In the event of technical or legal issues, the User must contact Customer Support.

• When contacting Customer Support, the User must submit a request using the designated ticket form, providing a detailed description of the issue (what happened, character nickname, date and time of the incident).
• The User must submit the request from the character directly affected by the issue or from their main character.
• When contacting Customer Support, the User must provide complete and accurate Registration Data, including information necessary to verify their identity. If the User provides incomplete Registration Data, or data that raises doubts regarding its accuracy or ownership, the support specialist reserves the right to request additional information and documentation from the User.
• When contacting Customer Support, the User must provide detailed information regarding discovered bugs/issues (calculations demonstrating the correct behavior, screenshots/videos that may assist in investigating and identifying the issue, as well as links to reliable sources describing the expected functionality). If the User cannot provide supporting evidence or provides incomplete information, Customer Support may consider the submitted information unreliable.
• Customer Support will respond to the User within 24 hours of receiving the request and the required complete and accurate Registration Data. The response time may be extended depending on the nature of the issue, in which case the User will be notified accordingly. Please note that Customer Support operating hours are from 09:00 to 03:00 server time. Kindly take this information into account.
• The User agrees not to submit false or knowingly inaccurate reports unrelated to their incident, send messages containing obscene or provocative content, or otherwise interfere with the work of Customer Support staff within their submitted ticket.
• The User agrees not to provide other users and/or the Administration with knowingly false information, whether when submitting a support request, assisting with investigations, or acting as a witness or informant.
• Publishing communication logs with representatives of the Administration/Support Team without the consent of the Administration or Customer Support is prohibited (including in-game, on forums, and on social media).
• The use of obscene, provocative, or insulting language directed toward the Administration or Customer Support staff is prohibited (within support tickets, in-game, on forums, etc.).

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2.4. Core Market Rules:

Your Market balance can be topped up directly through the "Market" section. Please be aware that purchases on the Market require funds to be deposited into a dedicated Market account (NOT your main Personal Account balance). If a player accidentally deposits funds into the main account, the Project Administration may transfer those funds to the Market account one time only. Funds that have been transferred from the Market to the main Personal Account balance cannot be withdrawn to a real-money account or returned to the Market balance.

• If a player accidentally lists the wrong item or sets an incorrect price, they may cancel the listing through the "Market" section of their Personal Account. However, if the transaction has already been completed, it is considered final and cannot be reversed. Please exercise caution when creating listings.
  Withdrawals may be delayed beyond the stated timeframe due to various circumstances (sanctions, banking issues, payment system problems, etc.).
  If, in the opinion of the Administration, a User's primary purpose in gameplay is to generate financial profit through farming in-game assets and selling them using Market resources, the Administration reserves the right to permanently suspend game accounts and Market access, with full confiscation of all related in-game assets.
• If your character is found to have engaged in fraud, deception, or any other activity resulting in damage to other players and/or the Project Administration, funds may be confiscated and the Market may be restricted or blocked (including withdrawal restrictions).

You can review the complete Market Rules at the following link: Game Market.

Before using the Market, every participant is required to carefully review these rules. Lack of knowledge of the rules does not exempt anyone from responsibility.

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2.5. In-Game Gameplay Rules:

• Fraud During Item Purchases or Sales
  Any actions intended to mislead other players during trading are strictly prohibited. Examples of violations include:
  – Selling visually similar but less valuable items (for example, D-grade Stones instead of Purity Stones);
  – Displaying a deliberately misleading crafting price in a shop title (for example, the shop title states 100 Adena, while the actual price is 1kk+);
  – Listing items at excessively inflated prices for the sole purpose of occupying a market position (for example, selling SCP for 1kkk), and similar practices.
• Shop Names Must Match Their Contents
  The name of your private store must clearly reflect its actual contents. Misleading or false shop names are considered a violation.
• Market Manipulation
  Deliberately inflating prices of popular items (MS, Crystals, LS, Attribute Stones, etc.) is prohibited, as is the sale of trading spots or the reservation of market positions.
• Extorting Currency for Access to Locations
  Demanding any form of currency (in-game or real-world) in exchange for the right to remain or farm in specific spots or locations is prohibited.
• Use of the Party Matching System
  The Party Matching system must be used exclusively for its intended purpose — forming groups. Posting advertisements unrelated to party recruitment, such as trade offers or advertisements, is not permitted.
• Using a trader solely for the purpose of reselling their market trading spot.

Such actions violate the principles of fair and open competition and are punishable in accordance with the Project Rules.

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2.6. Rules for Ownership and Transfer of Epic Items:

1. Stealing loot from Epic Bosses is considered a serious violation and is punishable by a temporary or permanent suspension of the character or account.
2. Epic Jewelry transferred within a clan by the Clan Leader is considered clan property and may be returned to the Clan Leader upon request. However, this rule does not apply if it was clearly stated at the time of transfer that the item was granted for permanent use with full rights of disposal. In such a case, the Epic Jewelry becomes the personal property of the recipient and cannot be reclaimed by the Clan Leader.
   Recommendation: When transferring Epic Items, Clan Leaders are strongly encouraged to use the in-game mail system and clearly specify in the message that:
   "This Epic Item is issued only for the duration of clan membership and must be returned upon request." or "Transferred as permanent property with the right to sell or transfer it to third parties."
   Before sending the mail, be sure to take a screenshot, which will serve as proof that the Epic Item belongs to the clan.
3. Transfer of equipment within a static party (const party).
   Party Leaders who provide equipment to party members may use the in-game mail system, clearly stating in the message that: "The equipment is provided only for the duration of participation in the party. If the player leaves the const party, the item must be returned to the group upon the Party Leader's request." If a screenshot of the mail is available and the player who received the equipment confirmed its acceptance, the Party Leader has the right to request the return of party equipment if the player leaves the group.

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2.7. Internal E-Global Player Interaction Rules:

These rules have developed over several years of interaction between clan leaders and players and serve as an unwritten foundation for respectful coexistence within the game world. The Administration's role is limited to ensuring that these agreements are respected and, when necessary, acting as a mediator.

Key points:

• Waiting for Epic Bosses:
  Having an entire clan lie dead at the Epic Boss entrance while waiting for its respawn is considered poor conduct.
• Trash Buffs:
  Using trash buffs in cities and peace zones is not permitted.
  Trash buffs may be used during daily quests, in farming areas (spots), or during events held outside of cities.
• Blocking Passages with Summons/Pets:
  During sieges and Epic Boss encounters, intentionally blocking passages with pets or summons is prohibited, as it disrupts gameplay.

These rules may be revised or expanded throughout the lifetime of the project depending on circumstances and agreements reached between clans and players.

Additional Provisions

Dear Players! E-Global is an international project. Our team does not support war, discussions about war, or any symbols associated with it. For example, national flags and languages are not considered symbols of war. Symbols such as "Z", swastikas, and similar signs are considered prohibited.

We ask that you discuss war-related topics anywhere and with anyone you wish, but not within the E-Global platform.

Choose the people you feel comfortable playing with, as our server brings together players from all over the world. However, we ask that you refrain from insults and personal attacks.

We do not tolerate harassment, insults, or the incitement of conflicts.

P.S.: This is a very sensitive topic for many of us, and you should not attempt to find "workarounds." We will identify and sanction violations regardless of how creatively or humorously the message has been disguised.

Fight your battles on the fields of Elmoreden. That is why we created our game worlds.